Terms & Conditions

    Last updated: February 2026

    These terms govern your use of our website and services. By engaging Out of Office Travel, you agree to these terms. Please read them carefully.

    Nature of our services

    Out of Office Travel is a travel advisory service, not a tour operator. We design custom itineraries and coordinate bookings with trusted third-party suppliers (lodges, guides, transport providers) on your behalf.

    We do not own or operate accommodations, vehicles, or tour services. Our role is to advise, plan, and facilitate—acting as an intermediary between you and the suppliers who deliver your travel experience.

    Consultation-based booking

    We do not offer instant booking. Every trip begins with a conversation to understand your preferences, followed by a custom itinerary proposal. The process works as follows:

    • —You submit an inquiry or schedule a consultation
    • —We discuss your travel vision and preferences
    • —We create a custom itinerary with transparent pricing
    • —You review, request changes, and approve the final plan
    • —Upon your approval, we send a payment link to confirm

    No booking is confirmed, and no payment is due, until you have reviewed and approved your itinerary in writing.

    Payments

    After you approve your itinerary, we will send a secure payment link via Stripe or Wise. Payment terms are specified in your proposal, but typically include:

    • —A deposit to confirm your booking (amount varies by itinerary)
    • —Final balance due 60–90 days before departure
    • —Payments accepted via credit card or bank transfer

    We do not accept cash payments or informal payment methods. All transactions are processed through secure, industry-standard platforms.

    Cancellations & refunds

    Cancellation policies depend on the specific suppliers included in your itinerary. These terms will be clearly outlined in your proposal before you commit. General guidelines:

    • —Cancellations 90+ days before departure may be partially refundable
    • —Cancellations within 60 days are often non-refundable
    • —Some suppliers have stricter policies during peak season

    We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellations.

    Your responsibilities

    As a traveler, you are responsible for:

    • —Providing accurate personal information for bookings
    • —Ensuring your passport is valid for at least 6 months beyond your travel dates
    • —Obtaining required visas before departure (we can advise, but the responsibility is yours)
    • —Meeting health requirements including vaccinations recommended for Kenya
    • —Purchasing travel insurance covering medical emergencies, evacuation, and cancellation
    • —Reviewing all travel documents and raising questions before departure
    • —Arriving at departure points on time

    Limitation of liability

    Out of Office Travel acts as an intermediary and is not liable for:

    • —Acts, omissions, or negligence of third-party suppliers
    • —Flight delays, cancellations, or schedule changes by airlines
    • —Injury, illness, or loss of property during your trip
    • —Changes to itineraries caused by weather, political events, or other factors beyond our control
    • —Force majeure events including natural disasters, pandemics, or civil unrest

    We carefully vet our partners, but we cannot guarantee their performance. Our liability, where applicable, is limited to the advisory fees we charge—not the full cost of your trip.

    Website content

    The content on this website is for informational purposes. While we aim for accuracy, we do not guarantee that all information is current or complete. Images are representative; actual experiences may vary.

    Governing law

    These terms are governed by the laws of the United States. Any disputes will be resolved through good-faith negotiation. If negotiation fails, disputes will be subject to the jurisdiction of courts in our business location.

    Changes to these terms

    We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

    Questions?

    If you have questions about these terms, please contact us:

    hello@outofoffice.travel